TERMS AND CONDITIONS
1. Hire of camper
(a) Leisure Enterprises SA (the owner) hires to the
customer this vehicle in terms of these general conditions
of hire.
2. Deposit and hire charges
(a) The customer shall give to the owner a deposit slip,
which shall be returned without delay on the return of the
vehicle to the place from which it was hired. When the
customer does nor own a credit card, a monetary amount equal
to the excess sum is applicable.
(b) The hire charges, at the rates signed for, are
payable in advance unless otherwise arranged.
(c) The customer shall pay for any damaged item that
belongs to the owner when an excess applies.
3. Period
(a) The initial period for which the Camper is hired
shall be stated on the contract.
(b) The hire period shall commence when the customer
takes delivery of the camper, and shall end when the owner
accepts the return of the camper.
4. Camper in good order & Conditions
(a) The camper shall be deemed to be in good order and
repair and fit for the purposes for which it is intended
when delivered to the customer, unless the customer notifies
the owner of any defects immediately on taking delivery of
said camper,
(b) The owner shall, in its sole discretion decide
whether the camper is defective or unfit for the purpose for
which it is intended, and shall be entitled to terminate
this agreement and refund the deposit and any hire charge
paid, or shall replace the defective camper.
5. Breakdowns and Repairs
(a) The customer shall, maintain the camper and its
belongings, in good running order and repair to the
standards required by the owner until the camper is returned
to the owner.
(b) All campers are current models, but minor problems
can always arise. Minor repairs done while traveling by the
customer could be reimbursed on presentation of a receipt on
return. The customer shall immediately notify the owner of
any breakdown. The owner shall be entitled to repair or
replace the camper at his cost, unless the owner in its sole
discretion, determines that the breakdown is due to improper
use of or failure to service and maintain the said camper,
in which event the customer shall on demand, reimburse the
owner with all costs incurred as a result of the breakdown.
(c) The customer shall return the camper in a clean
state and in good order and repair, fair wear and tear
excepted. In the event of the camper or any of its
belongings being lost destroyed or damaged as a result of
any cause prior to
the return of the camper, the customer shall be liable
to make good the replacement cost thereof and hire charges
continue until the customer has paid for or replaced the
lost camper and/or its belongings.
(d) Bobo Campers must be allowed a realistic time frame
to attend to any breakdown or problem before any lost time
claim can be successful. As a rule of thumb 24 hours should
be sufficient to solve a problem before claims can be
submitted. Air conditioner and fridge failures can take
longer depending on the country in which customer drives.
6. Use of camper
(a) The customer acknowledges that he is aware of the
purpose for which the vehicle was designed, as well as all
safety and maintenance procedures which are required of the
vehicle by any lawful authority, and shall only use the
vehicle for such purpose, and shall comply with all such
safety and maintenance procedures. The customer shall be
liable to and hereby indemnifies the owner for all damage or
loss suffered by the owner should the vehicle be used for
any other purpose, or should the customer fail to comply
with any required safety and maintenance procedures.
(b) The customer shall use the camper at its own risk.
The customer shall have no claim of any nature against the
owner of the vehicle, for any loss suffered or damages
sustained by the customer arising from any cause, including,
without any limitation, the use of the camper and provisions
thereof. We also do not take responsibility from damages
arising out of fast speeds and long distances driven on the
washboard roads in Namibia. Damages caused by Vis Major e.g.
flash floods, lightning strikes and hail storms are not
covered by our insurance waivers.
7. Access
(a) The customer shall, at all times, be fully
responsible for the camper prior to the return thereof, and
shall return it to the owner at the expiry of the hire
period or on cancellation of the agreement.
(b) The owner shall at all reasonable times be entitled
to have access to the camper, for the purpose of inspecting
or repairing the vehicle.
8. General
(a) We, the owners, will be responsible for hotel or
other accommodation due to the immobilisation of the vehicle
for reasons beyond the fault of the driver, and will make
refunds for time lost while the vehicle is being repaired,
at our sole discretion.
(b) The customer is liable for all traffic offences
incurred whilst the vehicle is on hire.
(c) Refrigerators, stoves, air conditioners and
microwave are checked by the owner and the client before
every rental,
consequently we do not accept liability for any possible
malfunction of these units during the rental period.
(d) The vehicle must be returned by no later than 4 pm
on the last day of hire or an extra day could be charged.
Permitted area of travel important for Discoverer 2,4,6
and Deluxe models
All campers are allowed to travel on any properly tarred
surface. Good smooth sand roads (non-corrugated) are also
permitted. There are areas however that are not suitable for
driving with a camper. These are: the Swartberg Pass (SA),
the Sani Pass (SA), Kalahari Gemsbok Park (also called
Kgalagadi Transfrontier Park), The road to the Sentech
Towers in Marakele Park (SA), Baviaanskloof Pass (SA), all
of Mozambique, all of Malawi, all of Angola, Zambia further
than Livingstone, 4x4 trails, the Skeleton Coast Park
(Namibia), the short road from Hobas to the Viewpoint (Fish
River Canyon), Van Zyl's Pass (Namibia), Sandwich Harbour
(Namibia), the entire Kaokoland (Namibia), the Okavango
Delta (Botswana), narrow and steep single lane mountain
passes and any road in South Africa, Swaziland, Lesotho,
Botswana and Namibia that do not adhere to the condition of
roads as mentioned above. Travelling in Zimbabwe is not
recommended, since items like fuel or food are currently not
always available. We also do not take responsibility for ANY
damages arising out of fast speeds and long distance driving
on the washboard roads (especially D-roads) in Namibia.
These include all air conditioners, radiators, tyres and
shocks.
Vehicle substitution
We reserve the right to substitute under special
circumstances the desired vehicle with an equal or better
vehicle without prior notice before the start of any rental
period. If a vehicle needs to be substituted because of an
accident or mechanical problems, and the hirer refuses to
accept a replacement vehicle as stipulated above, the hirer
is seen to terminate the contract, and no reimbursements
will
apply. Vehicle substitution costs because of an accident
or mechanical failure resulting in non-drivable caused by
own fault or negligence or Vis Major (wind, storms or
lightning) will be for the hirers' account.
Driving distances can be great and Bobo Campers must be
given a realistic time to cover a distance before lost
holiday time becomes a factor for a claim submission.
Non-essential items like air conditioners can take longer
(up to two days) to be repaired, depending on the country or
area the customer is traveling in.
Accidents
By law all accidents must be reported to Bobo Campers
and the local Police within 24 hrs. Failing to report
accidents voids all insurance cover and the hirer becomes
fully liable for all cost
Personal injury and belongings
Personal injury and belongings are not covered by our
insurance. The client is therefore responsible to obtain his
or her own travel insurance.
Insurance CDW (Collision Damage Waiver) 2010 for the
Discoverer 4,6 and Deluxe
Minimum age of driver is 21 years with valid
international drivers license. Basic excess is applicable on
all vehicles involved in a collision or accident – this is
R35 000 for the Discoverer 4,6 and Deluxe. This is included
in the rental contract. If this option is taken, the hirer
is liable for the first R35 000 damage to a vehicle or third
party vehicle / property. The excess of R35 000 can be paid
by cash or credit card (a manual imprint of the credit card
will be taken and the amount will have to be authorised by
the bank).
Taking the following options can reduce this excess:
CDW 1 from 3 days onwards: R140 per day reduces the
excess to R12 000 for the Discoverer 4,6 and Deluxe
CDW 2 from 8 days onwards: R190 per day reduces the
excess to R7 000 for the Discoverer 4,6 and Deluxe
CDW 3: from 15 days onwards: All-In-Cover R 230 per day
reduces all risk to nil for the Discoverer 4,6 and Deluxe
The CDW 3 option is not available for Namibian travel.
Excluded from all options are driving recklessly and/or
while under the influence of alcohol. (Willful damage by the
hirer) and Acts of God (Vis Major) incidents including
lightning strikes, hard winds, floods and hail damages.
Accidents and damage caused by these will result in the
up to full excess being applicable. Excess is payable in all
circumstances whether you are at fault or not. Excess will
be returned when party at fault has paid the owner. Excess
is also payable for third party damages.
Engine, gearbox and clutch failure due to abuse falls
outside any CDW insurance. Accidents and collisions is what
is covered by CDW insurance. Any damaged clutches will be
send for a failure report. Until the outcome, the repair
costs and other related costs are for the customer.
Driving in the dark, speeding and driving on the wrong
side of the road often causes accidents by the hirer. Never
drive faster than 100 km/h on tarred roads and 60 km/h on
sand roads.
_____________________________________________
DISCOVERER X 4x4
The following is a summary of the rental conditions for
the Discoverer X. All Discoverer X models are from
2007 and later.
Depot Hours for pick-up & drop-off
Bobo Campers has branches in Windhoek, Johannesburg and
Cape Town. Office hours are Mon-Fri from 7h30 to 16h30. The
offices are closed on 25 Dec, 1 Jan and Easter Sundays.
Weekends and public holidays on request.
Transfer (only pick-up). Drop-off to nearest airport is
free.
Johannesburg Airport or hotel within 10Km from airport:
R 70 per person
Johannesburg hotel more than 10Km from airport: On
request
Cape Town Airport or hotel within Cape Town city: R 135
per person
Windhoek Airport or hotel within Windhoek city: R155 per
person
Children under 12 years free
Transfer back to airport free
Accidents:
If the rental vehicle is involved in an accident or Vis
Major incidents and is not drivable, a replacement vehicle,
if available, may be collected from the closest branch. If
the hirer requires a replacement vehicle to be delivered,
then these charges will be for the hirer's account. None of
the excess reduction options cover this process.
The hirer is responsible for the full recovery (eg.
towing) of the damaged vehicle to the original rental depot.
Should there be no replacement vehicle available, no
refund for lost rental days will be considered.
If the hirer is unable or unwilling to take a
replacement vehicle, no refunds for early termination of the
contract will apply.
No refund of rental days lost will be considered during
the period in which a replacement vehicle is being
organised.
Should the hirer continue with a replacement vehicle
then a new rental contract and insurance conditions will
apply.
Personal injury and personal belongings
Personal injury and personal belongings are not covered
by our insurance. The client is therefore responsible to
obtain his or her own travel insurance.
Explanation of gearing terms (for "do and don't" below)
2H = 2wheel high gearing. Normal rear-wheel drive. Use
this with normal driving on tarred roads and dry sand roads.
Never drive faster than 100 km/h.
4H = 4wheel high gearing. Normal 4-wheel drive. Use this
on muddy and slippery sand roads. Never drive faster than
60km/h. This should be enough to travel to most areas.
4L = 4wheel low gearing. 4-wheel drive for very extreme
roads. Slow speeds. Short gears. Use this to navigate
difficult and poor terrain whereby you cannot travel more
than 30km/h.
Do
Check tyre pressure every day - 3.0 Bar front, 3.5 Bar
rear. Screw back valve caps.
Check radiator water every day - MAKE SURE YOU SCREW THE
CAP BACK RIGHT, otherwise cooling fluid can escape resulting
in engine failure.
Always drive in 2H on normal tarred roads or dry sand
roads.
Please make sure that you LOCK the front hubs manually
when selecting 4H or 4L.
Come to a complete stop when selecting 4H or 4L - never
while driving.
Do not forget to select "FREE" on the front hubs when
driving normally in 2H.
When the motorhome is towed or winched, FREE must be
selected, and both gear selectors must be set to N
(neutral). Ensure that the pop-up roof is retracted,
securely fastened and no canvas is visible form the outside.
Clean the front green bush net regularly (when fitted)
to ensure air flow to the radiator.
Don't
Never test the roll ability of the motorhome. You will
not be covered by any insurance when the motorhome rolls
onto its side. You will be responsible for the full towing
and repair costs should this happen. Death or serious injury
can occur if this warning is not adhered to. Be responsible.
Never test the departure and approach angles to the
fullest. If your approach angle is too steep for the front
of the motorhome, do not attempt to continue driving. Death
or serious injury can occur if this warning is not adhered
to. Be responsible.
Never drive in 4H or 4L on tarred roads and make sure
that both front hubs are set on "FREE" on tarred roads.
Never drive faster than 100km/h under any circumstances
in 2H. Never more than 60km/h in 4H. In 4L your maximum
speed must be no more than 30km/h.
Never select 4L or 4H while driving. Come to a complete
stop first
Never force the gear lever into a gear. Release the
clutch and repeat the action. Gears always select easily. If
not, repeat the entire gear shift sequence.
Always make sure that no real sharp turns are attempted
while driving in very thick, loose sand or mud. This can
cause you to get stuck since the front wheels push more
sand. When attempting to make a turn-around in thick loose
sand or mud, make sure your vehicle's front wheels are nice
and straight before you start moving forward or backwards
and then start turning slowly to continue and finish your
turning circle.
Always avoid spinning your wheels because this can cause
you to get stuck, especially in really tick sand or mud.
Stop, Select Neutral and pull away very slowly in first
gear.
Never attempt to drive through narrow roads. Damage to
the sides and rear view mirrors can occur. Also check for
low tree branches that can damage the roof structure.
No passengers are allowed in the rear living unit while
driving.
Never drive with your foot on the clutch. Clutch failure
due to abuse (independent reports will be compiled) will be
for your account as well as the towing costs which can be
very high (up to R15 per km). When stuck in mud, never slip
the clutch to drive away.
When driving in 4L mode, and going down a steep hill at
a slow pace, you must never use the clutch. Let the engine
compression take you slowly down the slope. This is the
safest and only way to navigate without losing control of
the vehicle. Always stay in a low gear. (1st or 2nd). Engine
compression must be used to go downhill at 1-2 km/h.
When attempting to cross water, first walk through the
water. If you cannot walk through the water or the current
is too strong for you to remain upright, you cannot pass
with the motorhome. If you cannot walk through, the
motorhome will not drive through either. Water level must be
lower than 50 cm. Test water level with a stick. Death or
serious injury can occur if this warning is not adhered to.
Knee deep is maximum depth.
Do not wear seat belts when driving slowly through water
and keep your windows open to escape the cabin in an
emergency. Try keeping the exhaust above the water level.
Hirer responsibilities
The hirer is liable for the vehicle for the full period
of the reservation and for the maintenance of the vehicle
during the rental period.
You are expected to check the following every 1000
km:Water levels, oil levels, tyre pressure and battery
water.
You are responsible for the following damages under all
circumstances with no CDW waiver applicable:
Engine damages due to negligence or abuse (failed to
respond to dashboard warning lights).
Clutch failure due to driver abuse.
Water damage due to water entering the engine.
Gearbox damage due to abuse or wrongful use.
Roll-over damages of any kind – whether speed or steep
tracks related.
Vis Major incidents like storm, lightning strikes and
flood damages.
Towing costs for all above damages.
Currency fluctuations
All credit card transactions are conducted in South
African Rand (ZAR). Due to exchange rate fluctuations there
could be some variance in the amount refunded compared to
the amount initially charged. If a credit card is presented
as payment, the credit card holder will be jointly and
severally liable as a customer.
Drivers license
A valid non-endorsed international driver's license is
required. Drivers must be 23 years or older.
Repairs
Repairs of up to R1200 may be undertaken without
authorization and will be reimbursed upon presentation of
receipts depending on the chosen CDW option. When over R1200
we need to be contacted for authorisation.
Change of requested vehicle
Bobo Campers reserves the right to substitute a
comparable or superior vehicle should the requested vehicle
not be available due to unforeseen circumstances. This shall
not constitute a breach of contract and does not entitle the
hirer to any refund.
Insurance options
The maximum risk on the Discoverer X for the customer is
R52 000. This is included in the rental contract. If this
option is taken, the hirer is liable for the first R52 000
damage to a vehicle or third party vehicle / property. The
excess of R52 000 can be paid by cash or credit card (a
manual imprint of the credit card will be taken and the
amount will have to be authorised by the bank).
This is fully refundable on return of the vehicle to the
agreed location, on the agreed date, with no damage incurred
to the Bobo Campers vehicle or third party vehicle /
property.
Collision Damage Waiver option:
We offer 3 insurance excess reduction options. To reduce
the R52000 excess one of the following options can be
chosen:
CDW1 from 3 days onwards: at R150 per day reduces the
excess to R18 000. incl.
CDW2 from 8 days onwards: at R200 per day reduces the
excess to R13 000. incl.
CDW3 from 15 days onwards: at R240 per day reduces the
excess to nil.
Exclusions:
The hirer will be fully liable for any damage to the
Bobo Campers vehicle or third party vehicle or property (CDW
is cancelled and maximum damage is payable by the customer)
if:
The terms of the rental contract are breached.
Damage to the vehicle is caused by careless or reckless
driving.
Damages caused by flash floods, lightning strikes, hard
winds and/or hail (Act of God – Vis Major).
Driving on any 4x4 man-made track that requires an
entrance fee.
Damage to the vehicle caused by incorrect use of the
clutch or handbrake.
Damages to the drive shafts due to pot holes or any
other obstacle.
Incorrect use of differential loads and/or transfer
cases eg. driving in low range on normal roads or engaging
low range while driving.
Driving under the influence of drugs or alcohol.
Driving on restricted roads / areas.
Water submersion or salt-water damage is caused.
Any roll-over damages of any kind – no matter at what
speed.
Failure to switch off the engine when dashboard lights
indicate a major problem e.g. oil light, radiator water
temperature gauge.
Cancellation fees
3 months before departure date: 10% of total costs
2 months before departure date: 25% of total costs
1 month before departure date: 50% of total costs
1 week or no-show: 100% of total costs
Parking / speeding traffic offences
Bobo Campers reserves the right to charge the hirer for
any speeding or parking fines, associated administration
costs and / or accidents including third party vehicle /
property damage not reported on the return of the vehicle.
Permitted areas of travel for the Discoverer X
Vehicles may be taken into South Africa's neighbouring
states but are not allowed into Angola, Democratic Republic
of Congo, Tanzania or Malawi. Driving on 4x4 Tracks that
require an entrance fee or club membership are also not
allowed. All insurance cover is void if vehicles enter these
prohibited areas and will result in a breach of contract.
The 4x4 is used for driving terrain that is usually
inaccessible with a normal two-wheel drive vehicle.
Dangerous and irresponsible maneuvers to test the abilities
of the camper to the limit are not allowed under any
circumstances.
Bobo Campers reserves the right, at its sole discretion,
to restrict vehicle movements in certain areas due to
adverse road or weather conditions, political situations or
any other reason. Also never drive on sand dunes. Van Zyl's
pass in
Namibia must also be avoided. Remember that you should
never test the abilities of the Discoverer X to the fullest,
and that you will be liable for the full insurance excess
(R52000) if accidents, mechanical damage or roll-overs
happen here. Please ensure that the departure, approach and
roll angles are observed as in the manual of the Bobo
Campers Discoverer X. These must never be exceeded under any
circumstance.
Illustrations and text in any of the Bobo Campers
brochures and on it's or Helderberg Camper Hire's websites
are only a representation of the vehicle depicted. Variances
in the vehicle(s) offered for rental could occur due to
modifications and / or upgrades to
the vehicle design. We reserve the right to make
improvements and/or changes without prior notice
