TERMS
AND CONDITIONS OF RENTAL
Helderberg
Camper Hire (herein after referred to as HCH) offers limited or
unlimited kilometre rental plans. The selected rental plan cannot be
changed after collection of the vehicle (e.g. at the end of the rental).
The rental period includes the pick-up and drop-off days. Extra
kilometres are charged at the applicable rate. The minimum hire period
is 5 days in South Africa and 14 days in, or going to, Namibia or
Botswana. Rates are as per the rate chart published on our website.
2. VEHICLE PICK-UP AND RETURN
Our
office hours are 08h30 to 16h30 Monday to Friday. After hours pick-up or
returns can be arranged. Please arrange a specific time when booking.
We will transfer you free of charge from or to Cape Town or Johannesburg International
airports or a hotel in the immediate area at the start
and end of your hire. A collection or drop-off fee of R300 will be
levied on Sundays and public holidays and for pick-ups and drop-offs
further than 20 kilometres from the airport.
ONE WAY RENTALS are available under the following conditions:
Drop-off
within South Africa at any point other than the collection point: A
fee of R3000 is payable.
Drop-off
in neighbouring countries (where permitted):
A fee of R4000 is payable.
Any
change in the designated drop-off point must first be timeously approved
by Helderberg Camper Hire. The one way drop-off fee is not refundable
after commencement of the hire.
Pick-up and drop-off at locations other than our standard depots is solely at the discretion of Helderberg Camper Hire.
Electronic
transfers directly into our bank account (reflected two days before
collection) or authorised credit card debits on collection of the
vehicle, are the required payment methods. A 10% deposit (or an amount
as agreed to by HCH) is required for confirmation of reservation. All
financial transactions are calculated and conducted in ZAR (unless
otherwise agreed) and fluctuations in exchange rates can cause
variations before or during the hire period. Helderberg Camper Hire CC
accepts no responsibility for these variances.
No refund of the rental fee will be made if the vehicle is
returned for any reason prior to the end of the rental period. If, for
any reason beyond our control, the reserved vehicle is not available, we
reserve the right to substitute a comparable or superior vehicle at no
extra cost to the hirer. This
shall not constitute a breach of contract and does not entitle the hirer
to any form of refund.
A
credit card debit voucher will be taken by HCH on collection of
the vehicle for the excess
co-payment option
taken by the hirer (if applicable) and returned without delay on return
of the vehicle, after deductions for breakages and/or damage as per the
level of excess waiver agreed to.
HCH reserves the right to use credit card details, after
informing the card holder thereof, to charge the hirer after completion
of the rental for any traffic fines and /or any incidental or accident
damage which HCH was not aware of on return of the vehicle.
A cleaning fee of R300.00 will be charged if the toilet bowl has
not been emptied or the vehicle is returned in an excessively dirty
condition.
30
or more days before departure:
No penalty – deposit will be returned minus handling fee of
10%.
29
to 11 days before departure: 25%
of rental - deposit returned minus handling fee of 10% only if vehicle
is rehired.
10
days or less before departure: 50%
of rental - deposit retained.
No
refund will be given if vehicle is returned early, for whatever reason,
after commencement of rental.
An
international driving licence, or a licence with a photograph and
wording in English, or a licence approved by the South African traffic
authorities, or a valid South African driver’s licence is required for
all drivers. Drivers age
limits are 23-75 and no leaner drivers allowed.
If licence is under 2 years old a 5% surcharge will apply in
the event of a claim. A copy
of all driver’s licenses to be submitted before collection of
vehicle. All drivers
must sign the Rental Agreement.
Fridges
and stoves are tested before rental and are handed over in working
condition. Helderberg Camper Hire cannot he held responsible for their
possible failure. Please
remember this is not a normal domestic fridge and may not be as
effective in very hot conditions. For
proper operation of the fridge, especially vehicles with convection
units, the vehicle must preferably be parked level.
While every vehicle is thoroughly serviced and checked, breakdowns can occur unexpectedly. The hirer is authorised to have repairs carried out to a limit of RIOOO per instance. Please settle directly with the supplier. Refunds will only be made if invoices are produced and if repairs are not as a result of driver or hirer negligence. Any problems with the vehicle or equipment must be reported to Helderberg Camper Hire as soon as possible. Larger repairs will be arranged, at the discretion of HCH, upon the hirer reporting the problem to HCH. HCH will not be responsible for accommodation costs due to immobilization during repairs or accident damage repairs but will, at their discretion, refund the daily hire rental rate for the days lost. (See also clause 13 Immobilization).
8.
VEHICLE MAINTENANCE
Take
note at all times of all gauges while driving.
The hirer is responsible for the vehicle for the full period of
the hire and must maintain the vehicle during this period.
Hirers
are required to make periodic checks (at
least every 1000 km) of:
Oil
and Water levels
- must be maintained (preferably
when vehicle is cold, or when petrol /diesel is filled up)
Tyre Pressure (cold) kpa:
CUB 3
Avalon
Spirit 5 Discoverer
FRONT
3.0
3.5
3.5
3.5
REAR
3.0
3.5
3.5
3.5
NB:
Turbo Diesel
engines must idle for not less than 60 seconds after starting and
60 seconds before switching off.
Engine
Damage:
Should the vehicle be driven with the engine in an overheated
condition or low on oil and the engine be damaged
as a result thereof, the hirer will be held responsible for
the total costs of repairs.
Diesel
engines may need to have the oil changed during a hire period.
Should you exceed the required service interval distance on your
travels, please have a service station / garage change the oil (only
Delvac 15W50 Diesel oil, or equivalent, is to be used) and oil filter
(provided in rear locker as not always available in small towns) and pay
for the oil and service. Helderberg
Camper Hire will refund the costs to you on return of the vehicle.
10.
TYRE DAMAGE
- Please check tyre pressures
regularly!
HCH
is not responsible for
any punctures or damage to tyres (such as blow outs etc.) during the
hire period and repair costs are for the hirers account.
If the driver wishes to be reimbursed for new tyres, the damaged
tyre must be returned to us for inspection and evaluation by the tyre
manufacturer. Tyre
replacement costs will only be reimbursed if the manufacturer accepts a
warranty claim on the faulty tyre. When
replacing a tyre, please ensure that it is of the same size and ply
rating, is Commercial weight,
i.e. “C” rated and, if
possible, of the same brand.
NO
retread or reconditioned tyre is acceptable and total insurance cover
will become the responsibility of the hirer should the incorrect type of
tyre be fitted.
Motorhomes
are large and heavy vehicles and are affected by speed, road conditions
and wind. Crosswinds and buffeting caused by passing large trucks etc
can be dangerous, especially at high speeds.
The hirer acknowledges that he /she is aware of the care and
attention required when driving a motorhome /camper and of all safety
and maintenance requirements of the vehicle.
Safe speeds are 80 to 90 km per hour, but must be adjusted to
suit road and wind conditions.
At no time may a speed of 100 kms per hour be exceeded.
Two-wheel
drive vehicles can only be driven on tar/bitumen
(paved) roads - with the exception of recognised hard roads and in
game parks where the maximum speed limit of 5Okph
must not be exceeded. Any
damage caused to the vehicle resulting from travel on unauthorized,
unpaved roads will be for the account of the hirer.
HCH reserves the right at its sole discretion to restrict vehicle
movement in certain areas at any time due to adverse road or weather
conditions, or for any reasonable cause.
NB:
Campers
are not allowed to travel in the Kalahari Park (Kgalagadi Park), Okavango
Delta & on all gravel road passes including Swartberg,Sani,
Bloukrans, Baviaanskloof & Marakele passes. Travel is prohibited
on all "D" roads in Namibia, Sossusvlei to Walvis Bay, Fish
River Canyon, van Zyl's Pass, Skeleton Coast, Kaokoland, Brandberg
and Sandwich Harbour. Travel is not permitted in Zimbabwe (other
than Vic Falls), Zambia (other than Livingstone), Malawi, Angola or
Mozambique without prior permission from HCH. NO
off-road driving whatsoever is permitted with 2 wheel drive vehicles.
12.
INSURANCE
All
vehicles are comprehensively insured through Zurich Insurance Company
and include Collision Damage, Third Party and Theft cover.
Hirers
have three co-payment waiver options – see below.
OPTIONS:
(See
also Clause 13)
a. Basic Cover:
Hirer will be responsible, whether at fault or not, for the first R 29 000.00 of
costs in the event of any damage to either the Helderberg Camper Hire CC vehicle
or a Third Party vehicle or property. Hirer is responsible for all
glass, radio, “off-road”, willful, undercarriage, overhead or
tyre damage.
Holding deposit is required
b. W1: The
rate is R135 per day. Hirer
will be responsible, whether at fault or not, for the first R 17 500.00
of costs in the event of
any
damage to either the Helderberg Camper Hire CC vehicle or a Third Party
vehicle or property. Hirer is responsible for all
glass, radio, “off-road”, willful, undercarriage, overhead or
tyre damage.
Holding deposit is required.
c. W2: The rate
is R170
per day. Hirer will be responsible, whether at fault
or not, for the first R 5 500.00 of costs in the event of
any damage to either the Helderberg Camper Hire CC vehicle or a Third
Party vehicle or property. Hirer is responsible for all
glass, radio, “off-road”, willful, undercarriage, overhead or
tyre damage.
NO holding deposit required.
d. W3: The rate
is R220
per
day. Full
cover -
NO co-payment is
required and covers all “Off-road”,
glass, radio, undercarriage, overhead damage (excluding Namibia /
Botswana) and excludes willful damage. NO
holding deposit required.
Tyre
damage is excluded
in all insurance options – excluding factory faults
or fair wear and tear.
Insurance Exclusions
The
hirer shall be responsible for the full amount of damage or replacement
costs if:
·
vehicle
is abused in any way, such as incorrect use of the clutch, brakes or
gearbox
·
the
driver is found to have been reckless, negligent or driving under the
influence of alcohol or drugs
·
the
hirer permits unlisted, underage or unlicensed driving of the vehicle
·
underbody
or overhead damage is caused by water or seawater immersion, sitting on
roof or bonnet
·
the
vehicle is taken into unauthorized areas or onto restricted roads
·
theft
occurs as a result of keys being left
in the vehicle
·
rental
agreement is violated or details are found to have been misrepresented
·
any
damage is deemed to have been caused willfully by hirer or a person/s in
his party
PLEASE
NOTE:
Note
1: “OFF-ROAD”.
Some insurance co-payment options do not cover
“Off-Road” damage or overhead and/or underbody and/or
water damage or any damage sustained due to negligence
of the hirer or his/her designated driver in a collision with a
fixed stationary object or tyre damage.
Hirer will therefore be responsible for up to R20 000 if this
type of damage is found on return of the vehicle.
Note
2:
CO-PAYMENTS -
The co-payments can be paid in cash, travellers cheques or credit card
(a manual imprint of the credit card will be taken and the amount will
have to be authorized by the issuer of the card).
This is fully refundable on return of the vehicle with no damage
incurred to the relevant vehicle. Not all vehicles on the roads in
Note
3:
DRIVING: Campers
/ Motorhomes are built on a Commercial vehicle chassis and must be
driven as such.
Most
accidents occur as a result of:
a.
driving
too fast,
b.
driving
when tired
c.
driving
at night.
Please
consider the weather conditions and the condition and width of
the roads you drive on. Animals
and pedestrians crossing roads in Africa are a serious hazard,
especially after dark .
In the event of an accident the following conditions apply:
a. Hirer
is entirely responsible for all costs of repairs and/or replacement
as per the co-payment chosen.
b. Hirer
is responsible for the return of the damaged vehicle to the original
collection depot.
c. If
hirer requires a replacement vehicle to be delivered a drop-off charge
will be made.
d. No
refund for rental days lost will be allowed for the period during which
the vehicle is being replaced.
e. If
hirer is unwilling or unable to accept or Helderberg Camper Hire is
unwilling or unable to provide a replacement vehicle no refund for early
termination of the contract will apply.
All
accidents, no matter how minor, must be reported to the nearest police
station within 24 hours and police case reference numbers communicated
immediately to Helderberg Camper Hire CC.
Hirers may be required to complete a detailed insurance claim
form at the end of the hire period.
In the event of an accident the hirer is still entirely
responsible for the full rental fee together with the payment of the
relevant vehicle co-payment.
If
the vehicle is involved in an accident a replacement vehicle, if
available, will be arranged at the sole discretion of Helderberg
Camper Hire CC. Insurance
does not cover damage to the interior of the vehicle or loss or breakage
of equipment unless as a result of an accident.
All equipment and accessories supplied shall be returned (fair
wear and tear excluded) upon completion of the hire.
Damage,
as a result of negligence to the suspension or any undercarriage
fittings and / or exhaust system other than fair wear and tear will also
be for the hirers account.
Roof
vents of the Campers are in good working order. Please be aware of these when driving or
parking under restricted overhead clearance. If damaged in any way, the
replacement costs are R 2 350 per vent, and will be for the hirer's
account as it is not covered by insurance. When reversing the camper, it is essential to have a
person outside directing the driver.
Water
leakage
in heavy rain is an unavoidable problem in campers.
We
reserve the right to charge the hirer for any incidental damage found on
the vehicle and not notified to us on return of the vehicle.
If
you wish to visit neighbouring countries agreed to by Helderberg Camper
Hire CC, please advise us when booking as surcharges apply and
additional insurance cover as well as travel documents for the vehicle
have to be arranged.
15.
Valuables. Please
do not leave valuables in the vehicle, especially where visible from
outside. In the cities, it
is advisable to leave the vehicle in a caravan park and take a
taxi/public transport to the inner city.
Hirers are to secure the vehicle at all times.
Wild animals (e.g. baboons) will enter through windows or doors
left open, looking for food.
16.
Personal property Insurance
for all persons accompanying the hirer is
the responsibility
of the hirer.
17.
Personal injury to
the hirer or anyone accompanying the hirer or anyone travelling in the
vehicle who is deemed by their presence in the vehicle to have the
permission of the hirer is
not covered by the vehicle insurance
and we strongly recommend that you take out Personal Travel
Insurance. The hirer
shall have no claim of any nature against Helderberg Camper Hire CC,
it’s members or the owner of the vehicle, for any injury, loss or
damage suffered or sustained by the hirer, or anyone accompanying the
hirer, arising from any cause, including, without limitations, the use
of the camper and provisions thereof.
18.
Operation of all equipment within the vehicle is
demonstrated to the hirer and is in working condition at the
commencement of the rental. Helderberg
Camper Hire CC accepts no responsibility for any malfunctioning of this
equipment during the rental period.
Bunk bed weight restriction in Discoverer is not to be exceeded.
Gas bottles are to be filled if necessary and may not
be exchanged.
19.
Traffic fines are the hirer’s responsibility.
We reserve the right to charge the hirer after completion of
their hire for any fines received later plus an admin fee of R250.00.
The traffic department will be informed.
21.
The rental conditions are constructed and governed by the
laws of the
22.
Helderberg Camper Hire CC &/or its members &/or the
vehicle owner is indemnified by the hirer against all claims that
may arise from the vehicle hire contract or use of the camper, its
equipment or fittings. Helderberg
Camper Hire CC shall not be liable for any damage, injury or loss
whatsoever suffered by the hirer, his/her dependants or any occupants
arising from this agreement or from use of the camper, its equipment or
fittings.
THE HIRER AGREES THAT HE/SHE HAS READ THESE TERMS
AND CONDITIONS AND ACKNOWLEDGES ACCEPTANCE THEREOF BY HIS/HER SIGNATURE TO THE RENTAL
AGREEMENT.